Customer FAQ
Frequently asked questions
Find quick answers to some of the most common questions about support, warranty coverage, returns, troubleshooting, wholesale inquiries, and promotions.
How do I contact customer support?
You can reach our support team through our Contact Us page by filling out the contact form.
You can also call us directly at (737) 270-7661.
What should I do if I have an issue with my product?
Start by reviewing our Warranty Information page to confirm the coverage for your product.
To request a replacement under warranty, email support@upperechelonproducts.com and include:
- Order confirmation or Order ID
- Product name or title, especially if you placed multiple orders
- A brief description of the issue
- Photos of the damage, if applicable
What if I need to return a product?
Please visit our Returns Information page for full details.
Our electronic products carry a 2-year warranty, while many of our other products are backed by a lifetime warranty.
What if I am having issues with an electronic product?
Please visit our Troubleshooting Products page for user manuals, product instructions, and helpful video walkthroughs.
How do I inquire about wholesale opportunities?
Please visit our Wholesale Inquiries page for more information and to submit your request through the contact form.
How do I sign up for coupons and promotions?
Scroll to the bottom left corner of the page and sign up under Subscribe for Updates using your email address.