Warranty Information

All Everlasting Comfort® products come with a Replacement Policy from Upper Echelon Products.

For ANY quality-related issues, we will send you a replacement for free!

Please note that this warranty is not valid unless the item is purchased directly from Everlasting Comfort® and registered under our warranty.

Upon receipt of your purchase, you need to register your product on our website. To register your product, fill up the form below.


For any inquiries regarding our warranty or registration, please email support@upperechelonproducts.com with your name and order information (if applicable), and we would be happy to assist you further.

To redeem a replacement under warranty, please email us the following information:

  • Order Confirmation/Order ID
  • Product Name/Title (in cases of multiple orders)
  • Brief description of the issue(s) along with picture(s) of the damage (if applicable)

Disclaimers

The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free. The lifetime warranty does not apply to electronic products or our essentials oils set.

Electronics 2-Year Warranty:

  • Gaming Mouse Pad
  • Oil Diffuser
  • Humidifier
  • Boot Dryer
  • Touchless Soap Dispenser

30-Day Warranty:

  • Essential Oils Set

Non-Returnable items:

  • Gift cards

Return Policy

We offer a free 30-day Return Policy for undamaged items. You can return your product for EC-store credit, a different product (Exchange), or a refund to the original payment method.

Refunds or EC-store credit will be processed upon the delivery and processing of the item(s).

For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in the original packaging
  • Returned items must have no visible signs of wear or use
  • Exchange is only 1 item per Order with a product of equal or lesser value
  • Gift Exchanges require Order Number and are eligible for equal or lesser value or store credit

Questions? Get in Touch.

To initiate a Return or Exchange, please complete the following steps:

- Contact us by email at support@upperechelonproducts.com with your Order Number

- Print the prepaid USPS Return Label provided by support

- Refunds or exchanges will be processed upon receipt

Disclaimers

If wishing to exchange item(s) of greater value than the original item purchased, we will provide EC-store credit which may be applied to the purchase of your new item(s).